Terminal server environment
It is possible to run our software in a terminal server/citrix environment. There are, however, a few choices to be made regarding installation, each with its own advantages and disadvantages.
Option 1: Installation in terminal server environment
If you install the software in a terminal server environment, the software will measure the computer usage that takes place within the terminal server session. However, the software cannot measure computer usage occurring outside the terminal server session. This is due to technical limitations of the terminal server protocol. This setup will function very well if the user works within the terminal server session, however, it will function worse when the user works outside the session or in other sessions.We recommend an installation in a terminal server environment when you are working with a thin client or hosted desktop environment. From our data we can tell that the user works for >90% of the time within the terminal server session in these environments. Our software contains options for storing data files in different locations (standard user profile), which is desirable in some terminal server establishments. Citrix devices require additional settings.
Option 2: Installation on the client
We recommend an installation on the client if the users work in multiple terminal server sessions or work outside the terminal server sessions. This is also recommended for when you are working with a remove app environment. When installed on the client the software is able to record the computer usage on the entire computer including the terminal server sessions. We have various options for pushing the installation to the client by using an MSI installation. There is also a solution if you happen to work in a BYOD environment. Our licenses are named per user and can be installed on an unlimited number of PCs. The software can easily be installed through the Microsoft Store or through a ClickOnce installation. Additionally, we have a portal available where you can issue, and revoke named user licenses (only necessary in BYOD environments).
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